FAQs

How can I contact BodilyBalance?

Our support team is available at info@bodilybalance.com. We are here to assist you with any enquiries and aim to respond within 24–48 business hours.

Do you ship worldwide?

Yes — we proudly offer worldwide shipping.

Where do you ship from?

All orders are carefully prepared and dispatched from our Hong Kong warehouse.

Can I modify or cancel my order?

To ensure fast delivery, orders are processed promptly. Any changes or cancellation requests must be submitted within 12 hours of placing your order.

After this window, modifications cannot be guaranteed. Once delivered, your order may be returned in accordance with our return policy.

How long does shipping take?

Due to high demand, delivery typically takes 2–4 weeks, depending on your location.

Please note that international shipping times may vary due to customs processing and carrier delays.

What if my order does not arrive?

If your order has not arrived within 30 days of shipment, you are entitled to a full refund. Please contact our team so we can promptly assist you.

Will I be charged customs duties or taxes?

Taxes are calculated at checkout in accordance with your local regulations.

For international orders, additional customs duties or import taxes may apply upon arrival. These charges are determined by your local customs authority and remain the responsibility of the customer.

How do I initiate a return?

To begin a return, please email info@bodilybalance.com with your order number and reason for return. Our team will guide you through the process.

When are orders processed?

Orders are processed Monday to Friday (excluding public holidays) within 1–3 business days.

During peak seasons or promotional periods, additional processing time may apply.

What if my item arrives damaged or incorrect?

If you receive a defective, damaged, or incorrect item, please contact us immediately with:

  • Your order number

  • Clear photographs of the item

  • A brief description of the issue

We are committed to resolving all concerns swiftly and professionally.

When will I receive my refund?

Refunds are issued to your original method of payment within 7–10 business days after approval.

Processing times may vary depending on your financial institution.